Priorities for 2026-27

Safety and Quality Standard

Achieve 100% of our properties with a valid Electrical Installation Condition Report (EICR) by November 2026
Deliver our stock condition survey programme across 100% of our homes within a five-year period 
Further improve communication around performance and compliance to enhance scrutiny
Deliver compliance training for our colleagues, senior managers and Landlord Panel members

Transparency, Influence and Accountability Standard

Continue to refresh our demographic data to deepen our understanding of our tenants and help provide inclusive services
Deliver our communications plan to promote key aspects of the service, the need for access into homes, available support, challenge negative social housing stereotypes and encourage tenant involvement
Introduce a new Compensation Policy to support complaint handling in a fair and transparent manner
Continue to strengthen our tenant engagement work across the service

Neighbourhood and Community Standard

Prepare for Domestic Abuse Housing Alliance (DAHA) reaccreditation
Continue to further improve prevention and management of anti-social behaviour
Reviewing existing information about the services we provide, ahead of producing a revised suite of documents

Tenancy Standard

Develop a new Mutual Exchange Policy and a new Decant Policy
Implement the new Lettings Policy when the required IT system is available
Refresh our Tenancy Agreement
Strengthen our partnerships with Registered Providers within the Homefinder Service

Competence and Conduct Standard

Introduce a Competence and Conduct Policy, to formalise our commitment to professional standards
Roll out innovative ‘Making a Difference’ training for all colleagues, to demonstrate the impact of behaviours on tenant experience
Review our procurement process to ensure contractors provide evidence of their compliance with the Regulatory Standards where appropriate
Introduce a structured induction and training programme for tenant panel members

Annual Tenants' Report 25/26