Accessibility statement for North Tyneside Council
This accessibility statement applies to the main council website — www.northtyneside.gov.uk.
It also lists the accessibility of third-party systems and websites.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We’re working hard to ensure that as much of our website as possible can be accessed and understood by all however we are aware that some parts of the website are not currently fully accessible, including:
- Some of our PDF documents are not fully accessible to screen reader software.
- Some users may find some of the content difficult to understand.
We have a plan in place to identify and rectify all these issues and will be regularly reviewing our progress. But if you require any additional help accessing any of the information on our website while we are working to resolve these issues, please Contact us.
Feedback and contact information
Contact us if you need information on this website in a different format.
This includes:
- accessible PDF
- large print
- easy read
- audio recording or braille
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web.team@northtyneside.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Technical information about this website’s accessibility
North Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AAA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
- Some older PDFs that are necessary to provide services have not been created in an accessible format. We are replacing these with accessible HTML content when each document needs to be updated.
- We are working with services to rewrite all content so it is readable, and understandable, by the vast majority of the public
Third party systems and websites
These services use different technical platforms. We — or the supplier — have styled some of them to look like our website.
| Website / system | Compliance | Checked |
|---|---|---|
| Active North Tyneside | Non-compliant | 21/10/2021 |
| Adopt North East | Partly compliant | 21/10/2021 |
| Benefits calculator | Non-compliant | 06/04/2022 |
| Capita (Payments) | Partly compliant | 21/10/2021 |
| Citizen’s Portal (School admissions) | Partly compliant | 21/10/2021 |
| Commercial property | Non-compliant | 06/04/2022 |
| Conduent (Parking) | Partly compliant | 21/10/2021 |
| Horizons (Leisure booking) | Partly compliant | 21/10/2021 |
| Household waste application | Non-compliant | 11/11/2022 |
| Library catalogue | Partly compliant | 21/10/2021 |
| Living Well North Tyneside | Partly compliant | 27/01/2022 |
| Moderngov (Local democracy) | Partly compliant | 21/10/2021 |
| MY CARE | Partly compliant | 21/10/2021 |
| North Tyneside Business Awards | Non-compliant | 06/04/2022 |
| North Tyneside Business Factory | Non-compliant | 21/10/2021 |
| North Tyneside Business Forum | Non-compliant | 21/10/2021 |
| North Tyneside Business Investment | Non-compliant | 06/04/2022 |
| North Tyneside SCITT | Non-compliant | 21/10/2021 |
| North Tyneside Tennis | Non-compliant | 06/04/2022 |
| Public Access (Planning) | Partly compliant | 21/10/2021 |
| Sport North Tyneside | Non-compliant | 04/02/2022 |
| Schools catchment map | Non-compliant | 06/04/2022 |
| Tyne and Wear Homes | Partly compliant | 21/10/2021 |
| Visit North Tyneside | Non-compliant | 21/10/2021 |
Disproportionate burden
North Tyneside Council believes our website should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.
Content that’s not within the scope of the accessibility regulations
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to either fix these or replace them with accessible HTML pages and Open Text Document formats.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
What we’re doing to improve accessibility
- We test all new page templates to make sure they meet WCAG guidelines.
- We plan to move the website to a new platform. As part of this work we will fix outstanding accessibility issues.
- We have developed a digital style guide. This provides accessible components for our developers to use.
- We have produced guidance for staff to help them create accessible content.
Preparation of this accessibility statement
- We prepared this statement on 12 August 2025.
- We last reviewed it on 12 August 2025.
- North Tyneside Council last tested this site on 28 August 2025.
- We tested a selection of pages, reflecting different page layouts used on our website.