Appeals
10.1 Exceptional Hardship Fund payments are subject to the statutory appeal process as they are made as part of the Authority’s Council Tax Reduction scheme under the Section 13A 1A of the Local Government Finance Act 1992.
10.2 If the applicant is not satisfied with the decision in respect of:
- an application to the Exceptional Hardship Fund;
- a decision to reduce the award from the Exceptional Hardship Fund;
- a decision not to backdate an Exceptional Hardship Fund award; or
- a decision that there has been an overpayment of an Exceptional Hardship Fund award.
The claimant can ask the Authority to look at the decision again. They can request this in writing or by email giving the reasons why they are unhappy with the decision.
10.3 An officer, other than the original decision maker, will consider the appeal by reviewing the original application and any other additional information and/or representation made.
10.4 The outcome of the appeal will detail the reasons for the decision or upholding the original decision.
10.5 Further appeals can be made to the Valuation Tribunals Service The Valuation Tribunal will only ensure that we have applied this Policy correctly, but they cannot change the Policy itself.