Our Neighbourhood and Community Promise

Your rent and other charges

We provide clear information about your rent charge and service payments. We do this by:

  • letting you know how your rent and service charges are calculated each year
  • providing information on how your rent and service charges are spent
  • providing you with a rent statement when requested
  • offering a range of ways to pay your rent
  • supporting tenants in financial difficulty and helping them to maximise income