Our Neighbourhood and Community Promise

Making sure that North Tyneside has housing and neighbourhoods that enhances lives, creating neighbourhoods we’re proud to call home. 

We continue to work hard to ensure that all our tenants feel supported. We will do this by:

• working with you and partners to maintain and improve the appearance of your neighbourhood
• having service standards that set out what our responsibilities are on your estate and what are the responsibilities of others, and level of service you can expect
• having staff that are visible and accessible on your estate or at your North Tyneside Living accommodation through new tenant contacts, tenancy home visits, carrying out communal block inspections and estate walkabouts
• not tolerating anti-social behaviour, having effective processes to both prevent and deal with this; and making it easy for you to report incidents
• working with our colleagues to ensure our neighbourhoods are clean, green and safe, and places to be proud of, including offering a garden care and garden tool loan scheme
• tackling empty and derelict properties and driving up standards in the private rented sector
• supporting tenants to sustain their tenancies, including working alongside the Tenancy and Financial Support Team and referring to special support services such as the Citizens Advice Bureau