Introduction
Everyone needs a place to call home — somewhere that feels safe and secure. We’re proud to be your landlord, and proud of our tenants and the communities we’re part of.
This Neighbourhood and Community Promise explains how we look after the areas we’re responsible for. We work together with tenants, partners, and other organisations to help make our neighbourhoods clean, green, safe, and great places to live. This also helps prevent anti-social behaviour, nuisance problems, and crime.
We also support the wellbeing of our communities. By working with local people and groups, we aim to build healthier, fairer neighbourhoods with a better quality of life. We help tenants keep their homes by making sure they get the benefits they’re entitled to and supporting them to pay their rent.
This document has been developed with the help of feedback from tenants on our Estates and Communities Panel, Big Community Conversation survey, Tenant Satisfaction Measures survey, tenants’ annual event and tenant drop-in events.