When people need help to live independently, manage a health condition, or cope with changing circumstances, knowing where to turn can be difficult.
Our Gateway Team provides a single point of contact for residents seeking advice, information, and access to Adult Social Care services.
As the front door to Adult Social Care, the team helps ensure residents are connected to the right support at the right time, whether they need practical assistance, specialist assessments, crisis support, or guidance on available services.
Between April 2025 and March 2026, the Gateway Team and associated services handled more than 37,000 contacts, highlighting the vital role they play in supporting local people and helping them access the care and support they need.
The Gateway Team is often the first service residents, family members, carers, health professionals and partner organisations contact when they need information or support relating to adult social care.
The team takes time to understand each person's situation, providing advice and guidance while ensuring referrals are directed to the most appropriate service. Their aim is to make accessing support as straightforward as possible, helping residents navigate what can often be complex systems and services.
Whether someone is experiencing challenges due to illness, disability, frailty, or changes in their personal circumstances, the Gateway Team can help identify the most suitable next steps. They can include:
- Social Care referrals
- Needs assessments and Occupational Therapy support
- Crisis Support and financial resilience
- Support for people with complex needs
- Advice, information and signposting
Contacting the team
If you think you, a family member, friend or someone you care for may need support, the Gateway Team is here to help.
Telephone: 0191 643 2777
Residents can also explore available Adult Social Care services and information through the My Care North Tyneside portal.
The Gateway Team is committed to helping residents access the right information, advice and support, ensuring people can live as independently, safely and well as possible.
