If you have a problem with:
- missed bin collection
- potholes
- roads and paths
- graffiti
- street lighting
- contacting a team or employee of the council
- trees, or
- fly tipping.
You can quickly report an issue and have this fixed by reporting it
Contact the team
Complaining to the team or manager of the service you’re unhappy about, is the quickest way to talk about your issue and get a solution.
If you don’t have contact details for the team or manager, you can call the council’s contact centre on 0345 2000 101; they will either put you through to the team, or take a message.
Customer First Office
This team is impartial from other council services. Their role is to listen to your complaint and find a solution for you.
The team know council services well and are a great way of getting something fixed quickly.
You can contact the Customer First Office any time by email or call them on 0191 643 2280 Monday to Friday, 9am to 4.30pm – you’ll get an instant reply or within two working days.