Customer promise - we listen, we care
North Tyneside Council is here to serve the residents, businesses, and visitors of the Borough; it strives to deliver excellent customer service to keep North Tyneside a great place to live, work and visit.
The Authority’s Customer Promise sets out what customers should expect of council services and what they can do if things don’t go well. The Authority encourages comments and feedback about any of its services, both positive and negative; they provide the opportunity to learn and continually improve how things are done.
The Authority is committed to resolving complaints for its customers fairly, early and as efficiently as possible.
This document outlines the Authority’s complaint procedure. It encompasses a wide range of council services, the requirements of two different national Ombudsman and a wide range of issues that customers could experience.
For the purposes of this procedure, customers are defined as people who use council services, including, residents, council home tenants (including ex-occupiers), businesses and visitors to the Borough.