Repair response times
Following the highway inspection, defects that meet the investigatory levels and are assessed as requiring a repair will be processed for appropriate action.
We will define our response times as below:
- Category 0 : Emergency - 2 hours (e.g. missing gully covers)
- Category 1 :Urgent - 24 hours (e.g. road collapse greater than 100mm in depth)
- Category 2 : Standard - 10 working days (Footway defects 20mm or above)
- Category 3 : Planned - 30 working days (Planned works to flagged footways, gully cleaning of a specific location reported)
- Category 4 : Potential future works to be done within 6 months (not safety critical defects but would benefit from improvement work)
Category 5 : Potential works to considered as part of a future