Defects reported by customers
All reported defects relating to the assets associated with highways will be dealt with within a target 3 working days. The exception to this will be in the event of exceptional circumstances such as a severe weather event.
Following the report of an issue on the highway which has the potential for serious harm to the public, an office-based dynamic risk assessment will be undertaken upon notification of the defect and an appropriate timescale for response to an enquiry will be put into place. For example, a road collapse reported on a strategic road might result in an immediate response.