Tenant satisfaction measures
We've sent out our tenant satisfaction measures survey to 5,000 council tenants. If you've received them, please fill them in.
Make a rent payment
You can make a housing rent or service charge payment by clicking the link below.
You will need your 9-digit payment reference number to make a payment. Once you open the online payments system you will need to enter your account name (this is the name on your tenancy), your address, which is the house number and street name, your postcode and the amount you wish to pay.
The online payments system shows the balance of your rent account – if you are in credit the balance will appear as a minus figure.
Please note, the payment amount will automatically default to the full balance of rent showing (including any credit or arrears balance). If you wish to pay a different amount, you can change the amount in the ‘Amount’ box at the bottom.
Other payment methods
You can also:
- set up a direct debit (see Direct Debit section - coming soon)
- telephone customer contact centre: 0345 2000 102
- pay at a Post Office or PayPoint outlet using your personal barcode
For more information or support contact the Neighbourhood Team by telephone on 0345 2000 102 or by emailing housing@northtyneside.gov.uk