Guide to extra care

If you feel you need support you should contact Adult Social Care.  If you already have some support from Adult Social Care, you can contact your allocated worker to discuss extra care.  If you do not already have some support from Adult Social Care, you can find out more by contacting the Gateway Service on 0345 2000 109. 

Adult Social Care will assess your needs and create a support plan to meet your eligible care needs.  A named or allocated worker will be identified to support you through the whole process; and will organise an annual review of your service which you and your care provider will be invited to. 

When a person lives in an extra care scheme Adult Social Care will bill all new customers a customer core charge of £25 per week.  The customer core charge contributes towards the cost of the on-site 24-7 care team, including the overnight service and ensuring additional needs can be met.

Adult Social Care will carry out a financial assessment which will calculate a maximum contribution that you will be asked to pay towards the cost of your care. An individual may be identified as a “self-funder” and they will be asked to pay the full cost of their care. For example:

• If a service costs £50 per week and an individual’s maximum contribution is £20 per week, they will be charged £20 per week
• If a service costs £50 per week and an individual’s maximum contribution is £100 per week, they will be charged £50 per week
• If a service costs £50 per week and an individual is a self-funder they will be charged £50 per week. 

As part of North Tyneside Council’s financial assessment, the cost of the £25 core charge will be taken into account.  In effect, an individual’s calculated maximum contribution will reduce because of this. 

You can ask the care team to carry out other tasks that Adult Social Care has not commissioned for you e.g., housework and you will be billed by the care provider for this.