Costs and charges
North Tyneside Council has a care contract in place with the on-site care provider at all extra care schemes in the borough. The care contract ensures an on-site care team is available 24 hours per day, 7 days per week, with at least two members of staff on site at any time. The staffing requirement at the dementia focused extra care scheme, Havelock Place is in excess of this.
The service fees described below are for new customers moving into an extra care scheme and for organisations that are placing or supporting a person to move into an extra care scheme. These service fees do not cover the full cost of the care service that is provided across all extra care schemes in North Tyneside.
Annual uplifts will likely apply to all service fees.
Service fees for 2026/27
| Customer service costs | |
|---|---|
| Hourly rate | £21.58 |
| Hourly rate for the dementia focused extra care scheme, Havelock Place | £23.98 |
| Weekly customer core charge | £25.00 |
| Weekly external organisation charge | £25.00 |
Customer service cost – hourly rates: An individual customer’s support plan identifies what service and how many hours support are required to meet the care needs of that individual. The cost of that service is calculated by multiplying the number of hours required x hourly rate. This is the amount that the Local Authority pays to the on-site care provider for that service.
A customer will be charged a financial contribution towards this service, as determined via their financial assessment.
Weekly customer core charge: All new extra care customers will be charged £25 per week. The core charge contributes towards the cost of the on-site 247 on-site care service, including the overnight service, emergency response to pull cords/pendants and responding to adhoc additional needs.
As part of North Tyneside Council’s financial assessment, the cost of the £25 core charge will be taken into account. In effect, an individual’s calculated maximum contribution will reduce because of this.
Weekly external organisation charge: An external organisation may be one that is commissioning a service for a person, for example another local authority area or an Integrated Care Board (ICB).
When a person lives in another area and applies to live in an extra care scheme in North Tyneside, the local authority area where that person lives will be asked if they support such a move based on the person’s care needs. When that local authority does support an application, that local authority area will be charged £25 per week.
Similarly, when a person has care needs that are funded by their local ICB via Continuing Heath Care (CHC) funding, that ICB will be asked if they support such a move and they will be charged £25 per week.
The charge contributes towards the cost of the on-site 247 on-site care service, including the overnight service, emergency response to pull cords/pendants and responding to adhoc additional needs.