Customer satisfaction and complaints
We strive to deliver excellent customer service to keep North Tyneside a great place to live, work and visit.
Our Customer Promise sets out what residents can expect from us and what they can do if things don’t go well.
We are committed to using customer feedback to improve our services and increase overall customer satisfaction.
To help us provide the best service we can, we welcome customer views on the services that they use.
There is no formal appeal process for the aids and adaptations work carried out by the Housing Services Team. However, if a customer is dissatisfied with the service that they have received, then the team can be contacted on 0345 2000 102 or email: repairs@northtyneside.gov.uk and we will work with the customer to resolve the issue.
If a customer remains dissatisfied with the service, then they can make a complaint through the council’s corporate complaint procedure. Click here for more information.