Booking and cancellation policy

Bookings for hall sports and outdoor activities (e.g. badminton, table tennis, football)

Booking information:

• payment must be made at the time of booking (except under 17 years)
• casual bookings can be made up to 2 weeks in advance
• a junior booking is classified as, 'junior' if one adult is attending to supervise the group - it becomes an adult booking once two adults attend

Cancellation of bookings

48 hours notice must be given for booked activities.

If required notice is given, the facility may look to accommodate a booking being transferred to a different day and time.

Cancellation of classes / sessions (including gym sessions, exercise classes and swimming sessions)

Customers wanting to cancel a class/session are required to do so by contacting the centre they are booked to attend any time up to one hour before their class/session commences. If you have booked online, cancellations can also be completed online.

This gives us the opportunity to offer your space to another customer. Registers will be taken for all classes/sessions.

Failure to attend a session which has been pre-booked and not cancelled can result in a temporary suspension of your online booking privilege. In order to reinstate booking access you will need to speak to reception.