Renters' Rights Act: A practical checklist for landlords

Tenant dispute resolution: The Ombudsman Scheme

What's changing?

  • A Private Rented Sector Landlord Ombudsman will handle disputes between landlords and tenants.
  • The Ombudsman’s decisions will be legally binding.
  • All landlords must register with the scheme.

How to prepare

  • Sign up for the Ombudsman Scheme as soon as it’s available - it will be mandatory.
  • Keep detailed records of maintenance requests and tenant interactions to help resolve disputes.
  • Focus on clear communication with tenants to prevent conflicts before they escalate.
  • Ensure you keep up to date on the latest developments by registering with your Local Authority’s mailing list, accreditation or keep updated via the DASH Services website.