A guide to the service

Repair responsibilities

Repair type  Who is responsible

Bathroom

 Landlord Tenant
Internal pipe work boxing (if the responsibility of NTC)

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Bath panels

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Toilet seats and lids 

 

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Bath and sink plugs and chains 

 

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Taps to sink and bath (if the responsibility of NTC)

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Shower (if the responsibility of NTC)

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Repair type  Who is responsible

Ceilings

 Landlord Tenant
Plaster ceilings

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Minor repairs to plaster work such as cracks and small holes
(under 50mm2) 

 

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Larger repairs to plaster work (over 50mm2)

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Artex – patching ceiling following any repairs 

●

 
Repair type  Who is responsible

Decoration

 Landlord Tenant
Internal decoration

 

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Curtain battens

 

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Repair type  Who is responsible

Doors

 Landlord Tenant
Doorbell

 

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Internal doors adjustment when new flooring fitted 
 

 

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External structures including doors and gates 
(fitted by you or previous tenants) 

 

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Door entry systems

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Door vents

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External doors – including ironmongery 

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Storm door (normally fitted to side or rear of the property)

 

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Gaining entry to the property 
(i.e. locked in, locked out, lost keys) 

 

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Internal doors – including ironmongery 

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Maintenance of catches and locks 

 

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Repair type  Who is responsible

Drains and gutters

 Landlord Tenant
Drain blockage (within the boundary of the property)

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Clearing and upkeep of ground level gulleys and grates  

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Clearing and upkeep of gutters

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Drains and gulley surrounds/gulley grids

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Inspection chambers

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Soil vent pipes, including clips

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Repair type  Who is responsible

Electrical items 

 Landlord Tenant
Consumer unit (fuse box)

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Smoke alarms

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Carbon monoxide alarms

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Electric fires (if the responsibility of NTC)

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Electric storage heaters (only if supplied by NTC)

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Electric meter and supply (contact your utility supplier)

 

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Extractor fans

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Immersion heater

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Internal light bulbs, fuses and flourescent tubes 

(unless in a bathroom or communal areas)

 

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Wiring – sockets, light fittings, and switches

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Electric plugs fitted to tenant’s appliances (not sockets)

 

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Repair type  Who is responsible

External items

 Landlord Tenant
Maintenance of garden area (grass/paved areas/concrete)

 

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Clothes posts and/or hooks

 

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General upkeep of gardens and surrounding areas 

(including paving and concrete)

 

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Paths – path to front door and 1m around property

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Boundary walls (if the responsibility of NTC) 

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Boundary fences (if the responsibility of NTC

 

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Maintenance of fencing 

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Council owned garages and outbuildings

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Sheds, including clearance and moving for repairs 
to take place 

 

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Communal areas – basic maintenance

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Communal areas – lifts and stairs 

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Repair responsibilities    
Repair Type Landlord Tenant
Floors:    
Laminate floors (lifting and relaying for repairs)   •
Loose floor coverings and carpets (including ceramic floor tiles)   •
Concrete floors •  
Floorboards and joists •  
Floor, wall, and fireplace tiles   •

 

Repair responsibilities    
Repair Type Landlord Tenant

Heating:

    
Bleeding radiators   •
Gas meter and supply (excluding gas meter box doors)   •
Pipework •  
Radiators, valves, time clocks, and thermostats •  
Repair responsibilities    
Repair Type Landlord Tenant

Kitchen items:

    
Cooker point change – following change of cooker   •
Maintenance of kitchen cupboards and drawers   •
Repairs to cupboard door catches, handles and hinges •  
Repair responsibilities    
Repair Type Landlord Tenant

Plugs and bulbs:

    
Energy efficiency   •
Low energy light bulbs   •
Repair responsibilities    
Repair Type Landlord Tenant

Plumbing:

    
Removing and replacing radiators for decoration   •
Repairing plumbing after decoration   •
Washing machine plumbing and fitting (if not supplied by NTC)   •
Repair responsibilities    
Repair Type Landlord Tenant

Roofs:

    
Aerials, satellite dishes, telephones and removing cables before and after maintenance work   •
Repair responsibilities    
Repair Type Landlord Tenant

Security:

    
Extra door or window locks (not to be fitted to PVC doors)   •
Repair responsibilities    
Repair Type Landlord Tenant

Walls:

    
Regrouting when discoloured   •
Minor repairs to plaster work such as cracks and small holes (under 50mm2)   •
Larger repairs to plaster work over 50mm2 •  
Repair responsibilities    
Repair Type Landlord Tenant

Windows:

    
Fitting, removing, and adjusting blinds   •
Releasing windows stuck after internal painting   •