Our Results - Tenant Perception
The below results reflect how our tenants feel about our services.
| Measure | 2023/24 | 2024/25 | 2025/26 |
|---|---|---|---|
| Overall Tenant Satisfaction | 69% | 70.6% | 72.7% |
| Satisfaction with repairs | 70.2% | 70.7% | 74.1% |
| Satisfied with time taken to complete recent repair | 65% | 67.6% | 73.3% |
| Satisfied that home is well maintained | 66.2% | 67.1% | 74.3% |
| Satisfied that home is safe | 69.4% | 73.5% | 75.1% |
| Satisfied that Landlord listens to tenants | 48.4% | 50.4% | 54.3% |
| Satisfied that Landlord keeps tenant informed | 60.1% | 63.3% | 66.4% |
| Agreement that Landlord treats tenant fairly and respectfully | 69.7% | 71.2% | 76.2% |
| Satisfied with Landlord’s approach to complaints | 33.1% | 43.2% | 38.6% |
| Satisfied that Landlord keeps communal areas clean and well maintained | 54.4% | 56.1% | 68.1% |
| Satisfied Landlord makes positive contribution | 51.8% | 53.9% | 61.1% |
| Satisfied how Landlord handles antisocial behaviour (ASB) | 43.5% | 51.1% | 53.5% |