Quarter 2
Our Quarter 2 report covers July 2026 to September 2026. You can read the full report via the link below, here are some key points:
- Following feedback from our tenant panels about aspects of the service and support available that they felt was not sufficiently widely known, we included a ‘newsletter’ with the July rent statement. This will continue with future rent statements
- A 'here to help' booklet has been developed, again after tenant feedback that not everyone knows about the range of services and support available. This is being distributed via home visits over the coming months. Copies are also in our main libraries
- We held two focus groups on anti-social behaviour for tenants and leaseholders in September (a third group, open to all residents, will take place in October)
- All tenants received a letter at the end of September on consultation for the updated Tenancy Agreement which runs until 15 November
- Our panels met in September to discuss a number of issues that are important to them. Notes from these meetings can be found on Our North Tyneside Voice
- Residents in communal blocks will start to receive postcards after our quarterly block safety inspections, to let them know their block has been checked. Key contact and reporting details are also included
Quarter 1
Our Quarter 1 report covers April 2026 to June 2026. You can read the full report via the link below, here are some key points:
- 770 tenants are registered on the Our North Tyneside Voice website to receive updates on previous consultations and advance notice of opportunities to have their say
- Our Annual Tenants' Report 2025-26 has been completed
- We are working to improve information for tenants - a newsletter will go out with the summer rent statement and a general information booklet are in production, based on tenant feedback
- Our panels met in May to discuss a number of issues that are important to them. Notes from these meetings can be found on Our North Tyneside Voice.
- An engagement action plan has been produced for the year, considering Tenant Satisfaction Measures survey results, our service self-assessment outcomes and tenant feedback
Previous reports
You can read our previous reports below: