This six-monthly report covers October 25- March 26. You can read the full report via the link below, here are some key points:
- We have continued to refresh our customer data and have achieved 94.91% against our target of 90%
- Improvements have been implemented to our IT systems to ensure that all demographic data collected is recorded and stored appropriately, supporting inclusive and diverse service delivery
- Staff have received training on the recent IT system enhancements, ensuring that the new customer data collection methodology has been rolled out to our Housing team
- We have published our new Tenant Engagement Strategy, which includes a commitment to improve the diversity of our engaged tenants
- We have undertaken further research to align customer profile data to performance reporting, particularly with regards to complaints analysis
- We have produced a Learning from Complaints Report which included consideration of the demographic diversity of complainants
- We have developed refresher training for our teams to help them better understand and respond appropriately to diversity issues, cultural differences and communications needs. This training was delivered during February, March and April 2026.
You can view the previous reports below.