Our six-monthly report covers April-September 2025-26. You can read the full report via the link below, here are some key points:
- For April to June 2025, the Housing and Property Services directorate received 283 complaints: 197 at stage one and 86 that escalated to stage two
- This is an overall increase of 53 complaints for the same 2024 period, where a total of 230 complaints were received.
- For 2025, 37% of all complaints received have been upheld or upheld in part, this is a significant improvement from the previous year where 48% of all complaints were upheld or partially upheld.
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Complaints with more than one complaint element to them are increasing, and this contributes to the number of complaints being upheld in part.