Our most recent report is a review of the full year 2025-26. You can read the full report via the link below, here are some key points:
- Our teams have 100,000s of interactions with tenants and leaseholders every year and aim to provide high-quality services. The authority accepts that on some occasions we will get things wrong and view complaints as an essential feedback tool providing opportunities to learn and improve services
- In 2025-26, the Housing and Property Services directorate received 406 unique complaints at Stage One. This was a noticeable increase on the previous year, 2024-25, when 326 unique complaints were received
- At the time of this report, 170 of these complaints have been escalated to Stage Two of the North Tyneside Council Corporate Complaints procedure, compared with 134 complaints from 2024-25 that were escalated to Stage Two
- 97% of all complaints were responded to within expected timescales within the period with 42% upheld or partially upheld. I.e. where the complaint investigation identified a failure of, or delay to, service
You can read the previous reports below