Homes and buildings
Click through the current pages to find out about our results.
| Ref | Measure | 2023-24 | 2024-25 | 2025-26 to date | Year-End Target | Are we on target? | Benchmarking Results | Comments |
|---|---|---|---|---|---|---|---|---|
| Homes and Buildings | ||||||||
| HB1 | Gas Safety Checks (BS01) | 99.90% | 100% | 100% | Yes | Upper Quartile | ||
| HB2 | Fire Safety Checks (BS02) | 98.60% | 100% | 100% | Yes | Upper Quartile | ||
| HB3 | Asbestos Safety Checks (BS03) | 99.40% | 100% | 100% | Yes | Upper Quartile | ||
| HB4 | Water Safety Checks (BS04) | 100% | 100% | 100% | Yes | Upper Quartile | ||
| HB5 | Lift Safety Checks (BS05) | 100% | 41.60% | 100% | Yes | Upper Quartile | ||
| HB6 | % of properties with an Electrical Installation Condition Reports (Domestic) within the last 5 years | 85.40% | 100% (by year-end 25/26) | Yes | % of properties with a valid EICR continue to increase, however there are some challenges around no access. | |||
| HB7 | % of properties with a Stock Condition Survey within the last 5 years | 78.70% | 100% (by year-end 26/27) | Yes | % of properties with a valid EICR continue to increase, however there are some challenges around no access. | |||
| HB8 | % of Repairs Completed on Time (RP02 - 1) (Non-emergency) | 86.30% | 94.30% | 96.14% | 93.00% | Yes | Upper Quartile | |
| HB9 | % of Repairs Completed on Time (RP02 – 2) (Emergency) | 99.40% | 99.80% | 99.90% | 99.77% | Yes | Upper Quartile | |
| HB10 | % of jobs completed where a follow up visit not required | 92.27% | 90.30% | 90.19% | 88.00% | Yes | ||
| HB11 | % Repair Appointments Made and Kept | 96.18% | 96.10% | 96.50% | 96.10% | Yes | ||
| HB12 | Average Time Taken to Repair All Empty Homes (in days) | 19.96 days | 21.4 days | 21.18 days | 20 | No | Slightly above target - driven by condition of the homes when they are returned to us. A ‘lean’ review of our Empty Homes process is on-going to identify areas where we can look to improve performance. | |