Household Support Fund
The Household Support Fund is a government scheme that provides financial help to vulnerable households to cover essential costs like food, energy, and housing.
We have recieved a £2,837,573.76 grant through the Household Support Fund. This will help households and residents who need it the most up until 31 March 2026.
How we will be using the grant:
- Those entitled to income related Free School Meals will receive supermarket vouchers to support children in the school holidays.
- Schools will nominate children for financial support with school uniform and winter clothing
- Increase crisis support through Local Welfare Provision service.
- Warm Welcomes across the borough.
Applications
You must register on My Care login to complete an application. You can register here.
Register a new account - step 1
This application may close from time to time so we can handle demand and process applications.
Apply using the welfare assistance form here.
Criteria
- You must be a North Tyneside resident
- Only one application per household between April 2025 and March 2026
- Have no savings
- Experiencing significant hardship, which means the applicant is unable to meet the immediate short terms needs of their household.
- Previous applications to Household Support Fund will be taken into consideration.
Further support information
You can find more information about
support with money and budgeting on the MyCare website
Tenancy and financial support
The Tenancy and Financial Support team are able to provide support to council tenants to improve their financial circumstances and sustain their tenancy. The service is completely confidential, and all information requested below will be used to contact the individual and provide the correct level of tailored support.
Support
Our team are there to support you when you're struggling, and can help in offering support and advice for a number of situations where our tenants may be struggling financially. Whether it is...
- Help with benefits
- Help with council tax
- Struggling to pay energy bills
- Debt
- Struggling financially
- Water rates discount (may be available where household annual household income is less than £26,000)
If you may benefit from support, please see the below information, regarding where you will be best placed to go, before completing a referral form.
| Welfare Benefit Checks |
Citizens Advice (North Tyneside) https://www.ntcab.org.uk/ Age UK https://www.ageuk.org.uk/ |
| Any other support issues (as above) or tenants without digital capability or capacity | Tenancy & Financial Support at NTC |
| Claiming Universal Credit (If you have digital capability & capacity) | Citizens Advice (North Tyneside) https://www.ntcab.org.uk/ |
If you, or someone you know, could do with some support, please do get in touch with us. If you wish to request support please complete the referral form below and one of the team will be in contact. If you are not able to complete the form or you only have a quick query you can contact the team at Tenancyandfinancialsupport@northtyneside.gov.uk or phone them on 0191 643 7815.
Tenancy and Financial Support form
Service Standards
Our team is committed to delivering a specific standard of service. Including:
- We will aim to contact you within five working days, following a referral, to discuss and assess your needs.
- Following the initial assessment of needs we will agree with you an appropriate timescale and next steps.
- We will aim to carry out an appointment within 8 weeks of your initial assessment.
- We will deliver our services with empathy, compassion and professionalism.
- If applicable we will signpost you to the most appropriate service to provide you with the correct help & support you need.