Application timescales
When you submit your application, it will join a queue to be processed. Because of current workloads, applications are being handled in date order. It is currently taking around five weeks for us to reach and assess new applications.
Please bear with us during this time. The same staff who process applications also respond to customer contact, so additional calls and emails can slow things down. Please only contact us if you have not heard from us once the five‑week period has passed. Thank you for your patience.