If you are contacting us by telephone on one of our 0345 numbers or our election number 0191 643 2280 these are the opening times
| Days and Dates (Christmas Period 2025) | Contact Centre Opening Hours | |
|---|---|---|
| Wednesday | 24 December 2025 | 07:30 - 17:00 |
| Thursday | 25 December 2025 | Closed |
| Friday | 26 December 2025 | Closed |
| Saturday | 27 December 2025 | Closed |
| Sunday | 28 December 2025 | Closed |
| Monday | 29 December 2025 | 08:00 – 17:00 |
| Tuesday | 30 December 2025 | 08:00– 17:00 |
| Wednesday | 31 December 2025 | 08:00 – 17:00 |
| Thursday | 1 January 2026 | Closed |
| Friday | 2 January 2026 | 08:00 – 17:00 |
| Saturday | 3 January 2026 | Closed |
You can use our online forms to
Report an issue Apply for something and Pay for something
You can also find
Contacts in an emergency situation