What we can do to help
The Trading Standards service provides protection for the public in consumer matters by enforcing consumer law. It makes sure that traders do not get any unfair advantage by the way they do business.
It also helps businesses by telling them about the law and how it applies to them.
It helps consumers by providing information leaflets, press releases and talks to community groups.
The main duties are the routine inspection of trade premises and the investigations of complaints when the law appears to have been broken.
Officers also check new or repaired weighing or measuring equipment before it is brought in to use.
What we promise
Our response times are:
- Simple telephone or personal enquiries - 1 working day
- Simple written enquiries - 3 working days
- Complex enquiries - 10 working days
We will acknowledge highly complex enquiries within three working days and respond (or provide an interim report) within 20 working days.
Can we deal with your complaint?
If your complaint is covered by the criminal law we enforce, we will investigate and will take action as appropriate.
In order to do this, we need your help and assistance, particularly if your complaint results in a prosecution. If this does happen, you will receive our help and support at all stages.