Welcome to North Tyneside Council

Description:

24 hour emergency response to vulnerable Adults living in North Tyneside via an alarm button/pendant:- Mobile wardens will give assistance of a practical nature –e.g. assisting clients who have fallen; using our hydraulic lifting appliance, and/or arranging appropriate help from relatives, neighbours or the emergency services. Care Call can also provide a wide range of non-intrusive Telecare equipment to alert around falls, fire, heat extremes and medication following a Social Care Assessment.

Service start:

17-Sep-2004

Service end:

Ongoing

Provider:

North Tyneside Council

Agency type:

Local Authority

Accreditations:

None specified

Crb checked:

No

Catchment area:

NE of borough (e.g. Whitley Bay) , NW of borough (e.g. Longbenton) , SE of borough (e.g. North Shields) , SW of borough (e.g. Wallsend)

Age requirements:

Minimum age: 18. Maximum age: 100.

Gender restrictions:

None

Eligibility criteria:

Available to age 18 years and over.

Vulnerable adults, following assessment of need by social workers, can be referred to service.

(Fair Access to Care Criteria).

Referral process:

Not specified

Anyone can refer themselves to this service by phone or letter. There will be a charge if referral does not meet eligibility criteria.

Other professionals - nurses & occupational therapists - can also refer clients. Having a Care Call alarm system in your home provides peace of mind. Call centre staff are on duty 24 hours a day, every day. They will listen, give advice, provide support, contact relatives, doctors and/or other agencies on behalf of the caller, if that person is unable to do so.

Access channels:

Email/electronic , Face to face , Post/paper , Telephone

Delivery channels:

Not specified

Travel information:

Not specified

Languages:

None specified

Facilities:

None specified

Main costs:

£3.83 per week

Offers/discounts:

None specified

Special needs:

None specified

Cultural provision:

None specified