Jobcentre Plus
Jobcentre Plus in Newcastle and North Tyneside contributes to the government's aim of tackling poverty, reducing worklessness, promoting growth and opportunity and modernising government.
Our aim is to help more people into work, more employers fill their vacancies and provide people of working age with the help and support to which they are entitled.
Jobcentre Plus is an executive agency of the Department for Work and Pensions. The aim of the Department is to "promote opportunity and independence for all".
Jobcentre Plus plays a significant role in helping make this aim a reality and in supporting the Department in the delivery of it's objectives, which are to:
- Ensure the best start for all children and end child poverty in 20 years
- Promote work as the best form of welfare for people of working age, whilst protecting the position of those in greatest need
- Combat poverty and promote security and independence in retirement for today's and tomorrow's pensioners
- Improve rights and opportunities for disabled people in a fair and inclusive society
- Modernise welfare delivery so as to improve the accessibility, accuracy and value for money of services to customers, including employers
The purpose of Jobcentre Plus:
Our purpose is to provide "work for those who can and support for those who cannot", by
- Helping disadvantaged people into work as a route out of poverty - Working with a range of partners, we promote work as the best form of welfare, helping unemployed and economically inactive people of working age move closer to the labour market and compete effectively for work, while providing appropriate help and support for those without work.
- We will encourage employers to open up more opportunities for jobless people, help them fill their vacancies quickly and help to address the key skill needs in different parts of the country and sectors of the economy.
- We will pay customers the correct amount of benefit, on time and in accordance with published requirements, and will protect the benefits system from fraud and abuse.
- In all our work, Jobcentre Plus will strive to improve the quality, accessibility and delivery of services to all our customers.
The Values of Jobcentre Plus:
The Values of Jobcentre Plus - achieving the best, respecting people, making a difference and looking forwards - are the Values of the Department for Work and Pensions as a whole. But the descriptions for each Value are unique to Jobcentre Plus and describe how we intend to take the Values forward within our own business. Our Values encourage people to work in the same way using a common approach. They help us carry out work or projects in a consistent way, ensuring that what we deliver supports the principles behind the Values.
Achieving The Best: by using resources effectively, continuously improving our performance, delivering high standards and setting a benchmark for the quality of public service.
Respecting People: by treating our customers, colleagues and partners with respect (and expecting the same in return), delivering real equality to our customers and ourselves, and responding positively to feedback from customers, colleagues and partners.
Making a Difference: by supporting, challenging and inspiring ourselves so that we can make a difference to our customers' lives, and by going the extra mile to help our colleagues and all of our customers, including employers.
Looking Outwards: by working together with employers, partners, local communities and others to achieve their goals and ours, and by consistently identifying best practice opportunities to enhance our customer service.
