Helplines
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Adoption & Fostering Information Line
Freephone 0800 783 4086
We provide the most relevant and interesting information on adoption available anywhere on the Internet.
Age Concern
Helpline 0800 009 966
Alcoholics Anonymous (AA)
National Helpline: 0845 769 7555
Calls charged at local rate
Asian Family Counselling Service
Tel. 020 8571 3933
Mon-Fri 9am-4.30pm
A confidential counselling service for families, couples and individuals of the Asian Community.
Backcare
Back Problems?
For information, support and a sympathetic ear, call the BackCare Helpline
Tel: 0845 130 2704
(calls charged at local rate)
Barnardo’s
Tel. 020 8550 8822
Helps young people achieve their potential, regardless of any disadvantages. Also supports families.
Breastfeeding Line
If you have a question about breastfeeding, please phone our the Breastfeeding Line on 0870 444 8708 (9am to 6pm, seven days a week) to talk to a qualified breastfeeding counsellor.
Break – the National Road Safety Charity
HELPLINE - 0845 603 8570
Please call our help line for emotional support and practical information if you have been bereaved or seriously injured in a road crash. (This help line is staffed by one support worker. If you reach our answerphone, leave a message saying when you would like to be called back.) Or email us on helpline@brake.org.uk.
Brook Advisory Centres
Tel. 0800 0185 023
9am-5pm
Advice and counselling on emotional and sexual problems, contraception and pregnancy.
Cancerbacup
Phone the UK freephone helpline on 0808 800 1234 (Mon-Fri, 9am-8pm)
Contact Cancerbackup's specialist cancer nurses to get confidential, accurate and up to date information about any aspect of cancer.
Please note this service is available to UK residents only.
Caraline
Helpline: 01582 457474
Open Monday – Friday 10am –3pm
The telephone Helpline is available for anyone affected in anyway by an eating disorder.
Careline
Tel. 020 8875 0500
10am-1pm & 7pm-10pm Mon-Fri
Confidential helpline offering counselling to children and young people on any issue.
Carersline
Tel. 0808 808 777
Wednesday and Thursday 10am-12pm & 2pm-4pm
Offers help to all carers including young people.
Childline
Tel. 0800 1111
Free 24-hour helpline for young people or children in trouble or danger, any problem large or small.
Childwatch
For confidential help and advice, or just a chat, call:
01482 325 552
We offer free confidential counselling and support to victims of abuse. We are here to help whether you are a young person or an adult and the phone line is open 9am until 5pm Monday to Friday.
Cocaine Anonymous Helpline
0800 612 0225
From outside the UK
+44 800 612 0225
From UK Mobile Phones
800 612 0225
The Cocaine Anonymous UK Helpline is answered 10am - 10pm Every Day
Email helpline@cauk.org.uk
Cruse Bereavement Care
Day by Day Helpline 0844 477 9400.
Young Person's Freephone Helpline 0808 808 1677.
Provides support for anyone who has been bereaved.
Drinkline
Freephone: 0800 9178282
Drug Injecting Advice Line North East
0191 490 1709
A confidential and anonymous service aimed at friends, families and carers of drug users. A wide range of issues can be discussed and details of local services can be provided.
Eating Disorders Association
Adult Helpline (over 18 years of age) Tel. 0845 634 1414
Monday to Friday 10:30am to 8:30pm
Saturdays 1:00pm to 4:30pm
Sundays closed.
Youthline (up to and including 18 years of age) Tel. 0845 634 7650
Monday
to Friday 4:30pm to 8:30pm
Saturdays 1:00pm to 4:30pm
Sundays closed
Provides Information and advice on all eating problems. Puts people in touch with local help.
Educational Action Challenging Homophobia – EACH
Helpline for young people affected by homophobia.
0808 1000 143
9am – 5pm weekdays, 10am –12pm Saturdays
Family Planning Association
The low-cost national helpline number is 0845 310 1334 (Monday to Friday 9am - 6pm)
First Steps to Freedom
Helpline Tel. 0845 120 2916 (every day from 10am to 10pm Monday to Thursday and 10am to midnight Friday)
Confidential help, practical advice and support to individuals and carers who are affected by phobias, anxiety, obsessional or compulsive disorder and tranquilliser withdrawal.
Get connected
Tel. 0808 808 4994
1pm to 11pm every day
A free confidential helpline for young people that will put them in touch with the right help they need.
Health Literature Line
Helpline: 0800 555 777
Helpline: Mon-Fri 8am-6pm
The Health Literature Line is a service operated by the Department of Health. Callers may order Department of Health publications on a range of health-related topics, including, hospitals, AIDS, mental health, travel health, women’s health, NHS performance tables and the Patients Charter.
HOPELineUK
0870 170 4000 or 01978 367333
Monday to Friday 7pm to 10pm
Weekends 2pm to 5pm
HOPELineUKis staffed by professionally qualified advisers who can give support, practical advice and information to anyone who is concerned that a young person they know may be suicidal.
The PAPYRUS voluntary UK organisation are committed to the prevention of young suicide and the promotion of mental health and emotional wellbeing.
Kidscape Bullying Helpline
08451 205 204
Support for parents who have a child who is being bullied.
Lesbian Line
Tel. 0191 261 2277
Telephone helpline and listening service.
Tue 7pm-10pm. Offers information on events and places to go.
London Lesbian and Gay Switchboard
Helpline 020 7837 7324
24 hours.
Information, advice, listening and referral. National service for lesbians, gays and anyone needing support regarding sexuality.
Mankind Initiative
Domestic Violence Helpline for men – Tel: 0870 794 4124
Men’s Health Matters
020 8995 4448
Mon, 7pm-9pm
Tues to Fri, 6pm-10pm
An advice line for men staffed by nurses trained in men’s health issues.
Meningitis Research Foundation
UK (Freefone) 080 8800 3344
Meningitis Research Foundation's 24 hour helpline is there at any time, night or day, 365 days a year for anyone with concerns about meningitis and septicaemia.
Mesmac
Helpline for gay & bisexual men Tel: 0191 233 1333
Message Home
Tel. 0800 700 740
24 hours
Confidential helpline for those who have left home or run away to send a message home, and/or get help/advice.
Mind Info Line
Tel. 08457 660 163
Monday to Friday 9.15am to 5.15pm
Provides information on all aspects of mental health.
Muslim Youth Helpline
0808 808 2008
Mon-Thur 6pm – 9pm, Sat 10am – 10pm
A confidential helpline for young Muslims staffed by trained young Muslims. Offers help and advice with any type of problems including abuse, addictions, depression, sexuality and relationships.
National Domestic Violence Helpline
Freephone 0808 2000 247
The Freephone 24 Hour National Domestic Violence Helpline is now run in partnership by Women's Aid and Refuge. Keep trying if this line is busy and, if it is safe for you, leave a message.Someone will get back to you as messages are checked throughout the day.
National Drugs Helpline
Tel. 0800 776 600 24 Hours
Helpline for anyone concerned about drug misuse, including users, families, friends and carers. Available in some languages other than English.
National Society for the Prevention of Cruelty to Children (NSPCC)
Helpline 0808 800 5000 24 hours
Aims to prevent child abuse and neglect in all its forms.
Offers advice, information and counseling regarding any concerns about risk of abuse to themselves or others.
National Youth Advocacy Service (NYAS)
Tel. 0800 616 101
3.30pm-9.30pm Mon-Fri
2pm-8pm Saturday & Sunday
Offer young people counselling, legal advice and help of an advocate (an adult spokesperson)
NHS Smoking Helpline
0800 169 0169
No panic
Tel. 0808 808 0545
Open daily from 10am-10pm
Support for people suffering from anxiety and panic attacks.
Northern Initiative on Women and Eating (NIWE)
Listening Line: 0191 221 0233
Monday to Thursday 10am to 2pm
Confidential service on women and eating. Female only therapeutic groups.
Overeaters Anonymous
Helpline: 07000 784985
Parentline Plus
Free helpline: 0808 800 2222
Parentline Plus gives parents somewhere to turn before a problem becomes a crisis. They provide help and information to anyone looking after a child. If you don't feel able to talk to those around you try calling Parentline Plus free helpline where you can talk to someone in confidence about your worries.
Pregnancy and Birth Line
If you have questions about issues relating to pregnancy or birth, or if you want to chat about your experiences with a fully qualified antenatal teacher, call our Pregnancy and Birth Line on 0870 444 8709 (9am to 3pm, Monday to Friday).
Association for Post-Natal Illness
- Provide support to mothers suffering from post-natal illness.
- Increase public awareness of the illness.
- To encourage research into its cause and nature.
Quitline
Tel. 0800 00 22 00
9.00am to 9.00pm 7 days a week
Advice on the risks of smoking and how to quit.
Rape Crisis Centre Tyneside
Rape and sexual abuse helpline no. 0191 232 98 58
The line is open 6.00 pm to 8.30 pm every Tuesday and Thursday
Alternatively callers can leave a message and someone will return the call ASAP.
Covers Newcastle, North Tyneside, Gateshead and South Tyneside. Provides a specialist counselling, support and information service for women who have been raped as women or sexually abused as children. Offers training to professional groups and community groups on the issues of sexual assault and women.
R.E.A.C.H. - Rape, Examination, Advice, Counselling, Help
Tel: 0191 212 1551
Confidential advice and help to anyone over 16 who has been raped or sexually assaulted.
Release
0845 4500 215
11am to 1pm Monday to Friday
Confidential information and advice on drugs and related legal issues 24 hours a day.
Respect
Respect Phoneline 0845 122 8609
The Respect Phoneline 0845 122 8609 is an information and advice line for people who are abusive towards their partners.
Monday, Tuesday, Wednesday and Friday 10-1 and 2-5
Rethink Severe Mental Illness HQ
Tel. 0208 974 6814
10am-3pm Mon-Fri
Offers advice support and information on schizophrenia.
RNIB
Telephone 0845 766 9999
Monday – Friday (calls charged at local rates and all calls treated in confidence).
Ring Around Carers (Newcastle)
Action Desk Radio Newcastle
Tel. 0191 221 2815
Tel.Mon-Fri 9am-5pm (answerphone available)
Many carers feel isolated and find it difficult getting help and information. Ring Around Carers is a free, confidential service to carers who feel they are missing out on social contact many non-carers take for granted. Carers can get together over the telephone and talk to others in a similar situation. They can share experiences, advice and offer eachother support.
Samaritans
Tel. 08457 90 90 90
Providing confidential, emotional support to anyone in need.
Samaritans of Tyneside
Tel. 0191 232 7272
To listen to anyone in distress or desperate about anything. To be there for everyone who needs to talk about their problems.
Sands
020 7436 5881 The helpline is open from 9.30am - 5.30pm, from Monday to Friday.
If you have been affected by the stillbirth or death of a baby in the early weeks of life and would like to talk to someone about your experience please ring our helpline. You may be a parent, family member, friend or health or socail care professional supporting bereaved parents. Your baby may have died recently or many years ago.
Saneline
Tel. Helpline: 0845 767 8000
1pm to 11pm every day
Helpline for those affected by mental health problems and their carers.
Sexual Health Helpline
Tel. 0800 567 123
24 hours
Offers information and advice for anyone concerned about HIV / AIDS. Can make referrals.
Sexwise
Tel. 0800 28 29 30
7am-12pm 7 days a week
Information and advice for young people aged 12-18 years on issues including sexuality, sexual health, feelings, emotions and relationships.
Shelterline
0808 800 4444
8am – 12midnight
Help with housing problems and homelessness.
Suzy Lamplugh Trust
Tel. 0207 091 0014
Advice on personal safety for young people.
Talk Adoption
Actionline: 0800 0 568 578
TALKADOPTION: 0808 808 1234
Our services are aimed at anyone who has been affected by adoption, whether they be adopted people, birth parents and relatives or adoptive families. We offer two free confidential helplines: Actionline and TALKadoption (for young people under the age of 26).
Victim Support
Tel: 0845 303 0900
Women’s Aid & Refuge
24 hour freephone helpline Tel: 0808 200 0247
Youth Access
Tel. 0208 772 9900
9.30am-5.30pm Mon-Fri
Offers information to young people aged 14-25 years about contacts for counselling, advice and information.
Youth 2 Youth
Tel. 020 8896 3675
6.30pm-9.30pm Mon/ Thu
For young people aged under 19 who want to talk about emotional difficulties to someone their own age. Staffed by volunteers aged 16-21. Supervised by a qualified counsellor and youth worker.
Young Minds Parent Information Service
Tel. 0800 018 2138
www.youngminds.org.uk
A telephone service providing advice for anyone with concerns about the mental health of a child or young person. The website has different pages for parents, young people and professionals.