Sundry Debtors
Revenue and Benefit Service, PO Box 694, North Shields, NE29 7AF
Tel: (0191) 643 2370
Fax: (0191) 643 2427
Minicom: (0191) 219 2440
(queries regarding invoices should be directed to the contact details on the invoice)
email: team.revenue@northtyneside.gov.uk
Our team vision is:
''Collecting money to deliver your Services''.
The Customer Accounts Team collect all sundry debt owed to North Tyneside Council, efficiently and effectively within Council policy and timescales.
As well as dealing with external queries they assist and advise other Council departments, system users and promote efficiency.
- Winners of Institute of Credit Management award 2007 for Performance Improvement.
- Each year Council departments raise more than £40 million, which represents in excess of 95,000 invoices sent to various people.
- We collect in excess of 50,000 payments annually via Direct Debit.
- We continue to promote and increase Direct Debit take up.
We have seven staff carrying out various roles such as:
- dealing with various customer enquiries
- inputting/reversing Direct Debit instructions
- managing the Mortgagte Portfolio
- monitoring and creating payment arrangements
- co-ordinating and initiating commercial rent recovery
- debt advice
- ensuring customer records are maintained efficiently and securely
- producing/monitoring various financial reports
- referring and attending cases in County Court
- referral to and liasing with outside debt agencies
- collection of large value and school invoices
- processing refunds
- all aspects of recovery letters.
Data Protection Act 1998
Information provided may be recorded on computer, but will be treated as confidential and processed by the Council under the requirements of the Data Protection Act. The Council may use information for any other purpose for the effective administration of official business. It may also be used for the purpose of Crime Prevention, which includes the prevention and detection of fraud. For further information please refer to the Data Protection area on the left.
Information in alternative fomats or languages
North Tyneside Council wants to make it easier for you to get hold of the information you need. We are able to provide our information in alternative formats including Braille, audiotape, large print and alternative languages. For further information please call 0345 2000 104.